Citibank Customer Care Number: 1860-210-2484

 

Citibank is the consumer part of financial services multinational CitiGroup.The Bank is working in India as a foreign bank.
Citibank was founded on June 16, 1812, as the City Bank of New York. Reserve Bank of India issue license to set up a bank.
The bank has 2,649 branches in 19 countries.

  • Industry: Banking and Financial services
  • Headquarters: New York [USA]
  • CEO: Mary McNiff (April 2019)

Website: CitiBank India

Products: Credit cards
: Personal loans
: Commercial loans
: Lines of credit
: Mortgages

Citibank Customer care 24*7 Number:

1: Resident INDIA:

Citi Banking/Personal Banking: call on 1860-210-2484 from INDIA
                                                               : call on +91 22 4955 2484 from Outside INDIA

Suvidha/Citi Priority: call on 1860-210-2484 from INDIA
                                          : call on +91 22 4955 2484 from Outside INDIA

Business Preferred: call on +91 22 4955 2484 from Outside INDIA
                                       : call on +91 22 4955 2484 from Outside INDIA

Call Timing 9 AM-7 PM (Monday to Saturday) except on National Holidays.

2: NRI:

Australia: Toll-free: 1-800-252-856

Bahrain: Post Account Opening Toll-free: 8000-4884

Canada : Toll-free: 1-800-248-4674
                 : Pre Account Opening Toll-free: 1-866-703-2462

UAE: Pre Account Opening Toll-free: 8000-172-122
         : Post Account Opening Toll-free: 800-035703463

Hong Kong: Toll-free: 800-908-413

India : +91 22 4955 2484

Singapore: Toll-free: 1800-225-7211
                                         : Pre-Account Opening: 800 101 2342

Thailand : Toll-free: 001-800-65-6196

Europe: Toll-free from UK: 0800 032 2484
                                                    : Toll-free from Europe: 00-800-2484 2484
                                                   : Pre Account Opening Toll-free: 0808 101 7384

USA : Toll-free: 1-800-248-4674
         : Pre Account Opening Toll-free: 1866 703 2462

Email [email protected]   for pre-account opening queries.

3: Citibank Credit Card Customer Care Number:

Customer can contact their customer care executives by dialing the below number.

                         1860-210-2484     (Local call charges apply) From INDIA.
                       +91 22 4955 2484    from Outside INDIA.

Call Timing: 9 AM-7 PM (Monday to Saturday) except National Holidays.

4: CitiBank Emergency Customer Care Number: 1800-267-2425

Contact Us immediately on 1800 267 2425 (India toll free) or +91 22 4955 2425 (local dialing)
to file a complaint or block your card in any of the following reasons:

1: You have lost your Citibank Bank Debit / Credit Card.
2: Your Citibank Bank ATM / Debit Card is stuck in the card slot of an ATM.
3: You received an alert for a transaction you did not make.
4: You used an ATM to withdraw cash and the money is not dispensed.

5: Information on Nodal Office and Ombudsman(Legal Representative):

If you are not satisfied with the response received from the Head Customer Care,
you may contact the Principal Nodal Officer (PNO) in the following ways:

first of all Please ensure you quote the reference number from your previous interaction with customer care,
while reaching out to the PNO.

1:  Call on 1800-266-2400 (India Toll free) / 022-4955-2400
Call Timing between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.

2:  Write to:
Principal Nodal Officer,
Mr. M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.

Do not forget to quote your interaction reference number (IRN) and the first point of contact with the bank.

6: SMS BANKING:

SMS <Specific Keyword > to 52484 /9880752484  with your registered mobile number.

1: For Balance Enquiry: BAL<space>Last 4 digits of your
                                                      debit card number

      2: For Salary Credit: SAL<space>Last 4 digits of your
                                                debit card number

     3: For Chequebook request: CHQBOOK<space>Last 4 digits
                                                                 of your debit card number

    4: For Nearest ATM : ATM<space>Area Name

7: Citibank Email Address of Principal Nodal Officer:

Principal Nodal Officer:    [email protected]

Nodal Officer ZoneEmail Id
Nodal Officer Mumbai[email protected]
Nodal Officer Hyderabad[email protected]
Nodal Officer Bangalore[email protected]
Nodal Officer Chandigarh[email protected]
Nodal Officer Delhi NCR [email protected]
Nodal Officer Chennai[email protected]
Nodal Officer Kolkata[email protected]
Nodal Officer Ahmedabad[email protected]
Nodal Officer Lucknow[email protected]
Nodal Officer Kochi[email protected]
Nodal Officer Jaipur[email protected]

 

8: CitiBank Mailing Address:

CountryMailing Address
INDIACitibank, N.A., PO Box 4830, Anna Road Post Office,
Chennai 600 002, Tamil Nadu, India.Registered or Certified Mail:
Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.
USA Citibank NRI, PO Box 431, New York, NY 10013. Please do not send USD (or any foreign currency) cheques or cash to
this PO Box address.

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