Citibank is the consumer part of financial services multinational CitiGroup.The Bank is working in India as a foreign bank.
Citibank was founded on June 16, 1812, as the City Bank of New York. Reserve Bank of India issue license to set up a bank.
The bank has 2,649 branches in 19 countries.
- Industry: Banking and Financial services
- Headquarters: New York [USA]
- CEO: Mary McNiff (April 2019)
Website: CitiBank India
Products: Credit cards
: Personal loans
: Commercial loans
: Lines of credit
: Mortgages
Citibank Customer care 24*7 Number:
1: Resident INDIA:
Citi Banking/Personal Banking: call on 1860-210-2484 from INDIA
: call on +91 22 4955 2484 from Outside INDIA
Suvidha/Citi Priority: call on 1860-210-2484 from INDIA
: call on +91 22 4955 2484 from Outside INDIA
Business Preferred: call on +91 22 4955 2484 from Outside INDIA
: call on +91 22 4955 2484 from Outside INDIA
Call Timing 9 AM-7 PM (Monday to Saturday) except on National Holidays.
2: NRI:
Australia: Toll-free: 1-800-252-856
Bahrain: Post Account Opening Toll-free: 8000-4884
Canada : Toll-free: 1-800-248-4674
: Pre Account Opening Toll-free: 1-866-703-2462
UAE: Pre Account Opening Toll-free: 8000-172-122
: Post Account Opening Toll-free: 800-035703463
Hong Kong: Toll-free: 800-908-413
India : +91 22 4955 2484
Singapore: Toll-free: 1800-225-7211
: Pre-Account Opening: 800 101 2342
Thailand : Toll-free: 001-800-65-6196
Europe: Toll-free from UK: 0800 032 2484
: Toll-free from Europe: 00-800-2484 2484
: Pre Account Opening Toll-free: 0808 101 7384
USA : Toll-free: 1-800-248-4674
: Pre Account Opening Toll-free: 1866 703 2462
Email [email protected] for pre-account opening queries.
3: Citibank Credit Card Customer Care Number:
Customer can contact their customer care executives by dialing the below number.
1860-210-2484 (Local call charges apply) From INDIA.
+91 22 4955 2484 from Outside INDIA.
Call Timing: 9 AM-7 PM (Monday to Saturday) except National Holidays.
4: CitiBank Emergency Customer Care Number: 1800-267-2425
Contact Us immediately on 1800 267 2425 (India toll free) or +91 22 4955 2425 (local dialing)
to file a complaint or block your card in any of the following reasons:
1: You have lost your Citibank Bank Debit / Credit Card.
2: Your Citibank Bank ATM / Debit Card is stuck in the card slot of an ATM.
3: You received an alert for a transaction you did not make.
4: You used an ATM to withdraw cash and the money is not dispensed.
5: Information on Nodal Office and Ombudsman(Legal Representative):
If you are not satisfied with the response received from the Head Customer Care,
you may contact the Principal Nodal Officer (PNO) in the following ways:
first of all Please ensure you quote the reference number from your previous interaction with customer care,
while reaching out to the PNO.
1: Call on 1800-266-2400 (India Toll free) / 022-4955-2400
Call Timing between 10:00 AM and 6:00 PM IST (Monday to Saturday) except on national holidays.
2: Write to:
Principal Nodal Officer,
Mr. M. Dhananjayan,
Citibank N.A. ., Mail Room,
ACROPOLIS, 9th Floor,
New Door No.148 (Old No.68),
Dr. Radhakrishnan Salai, Mylapore,
Chennai – 600 004.
Do not forget to quote your interaction reference number (IRN) and the first point of contact with the bank.
6: SMS BANKING:
SMS <Specific Keyword > to 52484 /9880752484 with your registered mobile number.
1: For Balance Enquiry: BAL<space>Last 4 digits of your
debit card number
2: For Salary Credit: SAL<space>Last 4 digits of your
debit card number
3: For Chequebook request: CHQBOOK<space>Last 4 digits
of your debit card number
4: For Nearest ATM : ATM<space>Area Name
7: Citibank Email Address of Principal Nodal Officer:
Principal Nodal Officer: [email protected]
Nodal Officer Zone | Email Id |
---|---|
Nodal Officer Mumbai | [email protected] |
Nodal Officer Hyderabad | [email protected] |
Nodal Officer Bangalore | [email protected] |
Nodal Officer Chandigarh | [email protected] |
Nodal Officer Delhi NCR | [email protected] |
Nodal Officer Chennai | [email protected] |
Nodal Officer Kolkata | [email protected] |
Nodal Officer Ahmedabad | [email protected] |
Nodal Officer Lucknow | [email protected] |
Nodal Officer Kochi | [email protected] |
Nodal Officer Jaipur | [email protected] |
8: CitiBank Mailing Address:
Country | Mailing Address |
---|---|
INDIA | Citibank, N.A., PO Box 4830, Anna Road Post Office, Chennai 600 002, Tamil Nadu, India.Registered or Certified Mail: Citibank N.A., Mail Room, ACROPOLIS, 9th Floor, New Door No.148 (Old No.68), Dr. Radhakrishnan Salai, Mylapore, Chennai – 600 004. |
USA | Citibank NRI, PO Box 431, New York, NY 10013. Please do not send USD (or any foreign currency) cheques or cash to this PO Box address. |
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