Federal Bank Customer Care: 1800 425 1199

If you are searching for the Federal Bank Customer Care Number. Then your search might end here. In this article, we are going to provide you all the customer support numbers and some basic information about the bank.

Federal Bank is a private sector commercial bank in India. It provides many products such as retail banking, fixed deposits,

credit cards, debit cards, SME Business Loans, Agri Loans, Agri Allied Loans, Instant Digital Loan, Loan against Fixed Deposits, etc.

Federal Bank was founded by K.P. Hormis on 24 April 1931. It has 1251 branches across India.

  • Industry: Banking and Finance services
  • Headquarter: Aluva, Kochi, Kerala (INDIA)
  • CEO&MD: Mr. Shyam Srinivasan

Website: https://www.federalbank.co.in/


1: Federal Bank Customer Care Helpline Number:

The customer care executive will help you 24*7.

Customer can contact the federal bank customer care executive, by calling on these 2 Toll-Free numbers:

  •  1800 425 1199
  •  1800 420 1199

Customer call dialed this number from any mobile number or landline numbers across India.

Customer from abroad can be contacted on these numbers:

  • 080 61991199
  • +91 484 2630994
  • +91 484 2630995

Before contacting a customer care executive, you must have the following information related to your queries:

Customers will provide the following information for verification.
1: For general queries:

Full name and Account number along with any two of the following details:

  • Communication address registered with bank records
  • Customer id
  • Last 3 transactions
  • For queries related to FedNet Internet Banking:

FedNet User ID, Full Name, Email ID registered with bank records and any one of the following details:

  • Date of Birth
  • Customer ID

Federal Bank Customer Care Number


2: Federal Bank Credit Card Customer Care Numbers:

      Toll-Free Number:

  • 1800 425 1199
  • 1800 420 1199

Customers can call on these numbers from any mobile number and landline across the nation.

3: Federal Bank Customer Care Email id:

4: Federal Bank IVRS and Phonebanking:

An IVR service(Interactive Voice Response) and Phonebanking are provided by customer care.

A customer needs to register through IVR for availing the Phonebanking facility. The customer will be provided with a four-digit TPIN (Telebanking Personal Identification Number – similar to the PIN used in ATMs). This facility can be availed from any landline/mobile connection. The Contact Center Executives will help the customers in registering TPIN.

The following facilities are offered through Phonebanking:

  • The balance in your Account.
  • The last 5 transactions in your account.
  • Request Cheque Books.
  • Status inquiry on payment of Cheques issued by you.
  • Details like Amount, Instalment Amount, Instalment due date, etc about your loan accounts.
  • Details like account no. the amount, Interest Rate, Maturity Amount, etc, about your term deposit accounts.
  • Transfer funds between your accounts (maximum of Rs 5000 per transaction) and to third-party accounts (maximum of Rs 2500 per transaction). There is a total ceiling of Rs 10,000 per day per customer.

To Register for Phonebanking, please submit a Phonebanking request at your branch.

5: Federal Bank office address:

Head Office:  Federal Bank Limited,
Federal Towers, Bank Junction, Aluva, Kochi, Kerala -683 101

Nodal Officer: Sri Rathish.R
Vice President (Banking Department)
The Federal Bank Ltd
6th Floor, Federal Towers
Ernakulam – 682031 (INDIA)

6: Zonal Office List for Grievance Redressal:

Zone Zonal officer        NamePhone numberEmail idDesignationFaxMailing Address
MumbaiDeepak Govind P A022-26566702[email protected]Vice President & Zonal Head022-
The Federal Bank Ltd, Zonal Office, Laxmi Towers, A-1, 4Th Floor, Bandra Kurla Complex, Bandra (East), Mumbai, Maharastra PIN-400 051
BangaloreRajanarayanan N080-
[email protected]Vice President & Zonal Head080-
The Federal Bank Ltd, Zonal office 1st Floor, Halcyon Complex, No.9, St. Marks Road, Bangalore, Karnataka, PIN -560001
KolkataDileep B033- 68151265 / 68151252[email protected]Vice President & Zonal Head033-
The Federal Bank Limited, Zonal Office, Kolkata, 91/A/1, Avani Signature, Park Street, Kolkata 700016, West Bengal
ErnakulamAnil Kumar V V0484- 2201105[email protected]Senior Vice President & Zonal Head0484-
The Federal Bank Ltd, Zonal Office, 6th Floor, Federal Towers, Marine Drive, Ernakulam, Kerala, PIN-682 031
KozhikodeRegi C V0495- 2709600[email protected]Vice President & Zonal Head0495-
The Federal Bank Ltd, 2nd Floor, Federal Towers, 27/97G, Mavoor Road, Kozhikode, Kerala, PIN – 673016
ChennaiEqbal Manoj044-
[email protected]Vice President & Zonal Head044-
The Federal Bank Ltd, Zonal Office Bhattad Tower, Ist Floor, 30, West Cott Road, Royapettah, Chennai, Tamil Nadu, PIN -600 014
NewDelhiR Vardharajan011-
[email protected]Vice President & Zonal Head011-
The Federal Bank Ltd, Zonal Office, 1/7, Patel Road, East Patel Nagar, New Delhi,   PIN – 110 008
KottayamJoy P V0481-
[email protected]Vice President & Zonal Head0481-
The Federal Bank Ltd, Zonal Office, Mar Makil Centenary Memorial Building, S H Mount PO, Kottayam,              Kerala – 686006
ThiruvananthapuramKuriakose Conil0471- 2780657[email protected]Vice President & Zonal Head0471- 2330485The Federal Bank Ltd, Zonal Office, Federal towers Thiruvananthapuram,  Kerala-695001



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